We are focused on providing our clients with the highest standard in services

Advanced Training

We provide certified training for in class Defensive Driver Training, Q’Straint (Occupant and Assistive Device Securement in Transit), AODA Customer Service Standards, First Aid and CPR along with Refresher and re-certification on all courses.

Administrative Quality Assurance

We offer a wide range of administrative processes that assist our clients in implementing effective practices and procedures which are tailored to their individual business model.

Experienced Leadership

With more than 70 years of combined administrative business management experience in both the corporate sector and the taxi industry, we provide extensive consultation services that will support our clients in all areas of their business.

WE ARE HERE TO HELP PROVIDE THE HIGHEST STANDARD
IN TRAINING AND QUALITY ASSURANCE

We begin with a free consultation to review your specific situation in order to realize the best solutions for you.
We will then prepare a comprehensive package customized to your company enabling your staff to better serve your clients.

MEET OUR TEAM

Nancy Lee

President

Nancy has many years of administrative managerial experience in both the corporate sector and the taxi industry. With a comprehensive knowledge of administration quality assurance solutions that can be customized to fit our client’s individual requirements.



Nancy has an aptitude for administrative organization supporting our clients while creating distinct policies and procedures specifically designed to reflect their business model. She is skilled at identifying potential issues that may arise along with providing cost-effective solutions and organizational resolutions for our clients.

Doug Taylor

Vice-President of Operations & Training

Doug started working in the taxi industry in 1978 as a cab driver. During the ensuing years he became a dispatcher, supervisor and a General Manager in a few taxi brokerages in the city of Toronto. Doug is also a certified instructor with the Canada Safety Council in Defensive Driving Training, Q’Straint and AODA Customer Service Standards.

Doug’s wide-ranging experience has enabled him to work as a consultant assisting many conventional transportation and paratransit authorities across Canada. Doug also has worked on projects in conjunction with the American Public Transportation Association (APTA) in the paratransit industry.

TESTIMONIALS

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